KAARTAL E-commerce Pvt. Ltd.

Last Updated: June 30, 2025

1. General Policy

KAARTAL is committed to ensuring a transparent and fair refund and return process for all purchases made directly on kaartal.pk. This policy applies to both physical and digital products, unless a specific seller has outlined a different policy in their store.

2. Eligibility for Returns

• Returns are accepted within 3 days of delivery if:
  • The product is damaged, defective, incomplete, or not as described by the seller.
  • The wrong product or size was delivered.
• Returned items must be unused, in original packaging, with all tags and labels attached.
• Certain items such as personalized, custom-made, perishable, or downloaded digital products are not eligible for return unless defective or not as described.

3. How to Initiate a Return

• Log in to your KAARTAL account and go to your order history.
• Select the item you wish to return and submit a return request with the reason for return.
• Our customer support team will review your request and provide further instructions, including the return address.

4. Return Shipping

• If the return is due to a defect, damage, or seller error, KAARTAL or the seller will cover the return shipping costs.
• For returns due to reasons such as a change of mind, the customer is responsible for return shipping charges.

5. Refunds

• Refunds are processed to the original payment method after the returned item is received and inspected.
• For digital products, refunds are only issued if the product is defective or does not match the seller’s description.
• Refund processing may take up to 7-10 business days after approval, depending on the payment method.
• Shipping and handling charges are non-refundable unless the return is due to a seller error or product defect.

6. Exchanges

• Exchanges are available for defective, damaged, or incorrect items, subject to availability.
• If an exchange is not possible, a full refund will be issued.

7. Non-Returnable Items

• Downloaded or accessed digital products (unless defective or not as described)
• Personalized or custom-made items
• Perishable goods
• Gift cards and vouchers56

8. Seller-Specific Policies

• Some sellers may have additional return and refund policies. Please review the specific seller’s store page before making a purchase.
• If a seller’s policy is not specified, KAARTAL’s standard policy will apply.

9. Affiliate Products

• KAARTAL does not process returns or refunds for affiliate products purchased through external sites. Please refer to the respective site’s policies for such transactions.

10. Communication

• All return and refund requests must be submitted and processed through the KAARTAL platform to ensure transparency and security for both buyers and sellers.

11. Contact

For questions or assistance regarding this policy, contact our customer support team via the KAARTAL website.

Let’s Secure Pakistan’s E-commerce Together. Let’s build a trusted Pakistan.